Email FAQ’s

Find the answer to your email related questions below

Common E-Mail Errors

The following are the most common issues related to Email.

Problem:

Your E-mail messages stay in Outbox Ensure the email address of the recipient is correct

Resolution:

Check Attachment type or name (Outlook and Outlook Express may block certain attachment types, you compress the attachment to .zip format and resend.)
Problem:

You experience errors during attempts to send messages

Resolution:

Confirm that your SMTP (Outgoing) Mail Server info is correctly setup. If this information is correct, please contact your ISP. You can use our SMTP server but only if your ISP allows relaying.
Problem:

You experience an error message “0x800ccc0f” during a Send / Receive operation in Microsoft Outlook.

Resolution:
Please click here to review a Microsoft TechNet article related to this problem.
Problem:

You experience errors during attempts to receive messages

Resolution:
Confirm you POP (Incoming) mail server information is correct. If this information is correct, please contact Cybernetfinder by clicking here. Please be sure to provide the details of the error message received.
Problem:

Your attempt to login to the WebMail tool fails

Resolution:
Ensure you have the correct url, the format would be http://mail.your-domain.com (or .org, or whatever applies to your domain.