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Onsite Service FAQ’s

Answers to all of your questions about our Onsite Tech Support Service

Question:
Could you explain how your onsite service works? 

Answer:
One of our technicians will visit your home or office. They will carefully listen to your explanation of the problem and they may also ask you to demonstrate. Then they will determine the most efficient manner to resolve the problem. If the problem is especially complex the technician will provide you with some guidance as to how long the problem might take to resolve.

Question:
Could you explain how your over-the-phone service works? 

Answer:
One of our technicians will carefully listen to your explanation of the problem. Then they will determine the most efficient manner to resolve the problem. The technician will provide you with some guidance as to how long the problem might take to resolve and whether or not the problem could be resolved during this call.

Question:
Do you offer onsite services across Canada? 

Answer:
At this time our onsite service is available only in Toronto, Woodbridge, Richmond Hill, Vaughan, Mississauga, Oakville, Brampton and Burlington.

Question:
Could I get someone to come over and look at my computer after 5:00PM? 

Answer:
Yes, our technicians can make service calls after regular business hours.

Question:
Could I have someone come and take a look at my computer, are there any additional costs? 

Answer:
Our in home or in office service is offered at a rate of $74.99 / hr. The minimum charge is one half hour ($37.50 plus GST). Our technician will assess the problem based on your explanation and provide you with some guidance as to how long the problem might take to resolve.

Question:
Do I need to bring anything else besides my computer, if I am dropping it off? 

Answer:
If you wanted to drop your computer off at our office we only need the actual computer. If you are having problems or require assistance with other devices (e.g. a keyboard, mouse, trackball, monitor, printer, scanner, network device, external storage device or camera) then we would ask you to bring that device as well.

Question:
I want to drop off my computer, where is Armada IT Services; Located? What time does it close? 

Answer:
Our office is located in Mississauga (Ontario) at 5650 Tomken Road, Unit 11, which just off Tomken Rd, North of Eglinton Avenue and South of Highway 401. The office opens at 9 AM and closes at 5 PM, Monday to Friday. The office is not open on Weekends and Statutory holidays. Our in home service is available on weekends.

Question:
What if i need help on a Holiday ?

Answer:
Holiday service is available at 1.5 times the regular hourly rate.

Question:
Who should I speak to when I get there? 

Answer:
If you are planning on bringing your computer into the office, the person who calls you back will ensure that you have all the contact information you need.

Question:
How quickly can my computer be fixed? 

Answer:
Depending on the problem, your machine maybe repaired within an hour or less. It really depends on the nature of the problem and the volume of other tasks that are already scheduled.

Question:
I need my computer fixed today, how quickly can you dispatch someone to my home? 

Answer:
Usually we can have a technician onsite within 2 hours.

Question:
How long has Armada Data Corporation been in business? 

Answer:
Armada Data Corp has been in business since November 1999. Cybernetfinder first opened in 1996.

Question:
What qualifications do your technicians have? 

Answer:
At a minimum our technicians are A-Plus Certified and they also tend to be either Apple Certified or Microsoft Certified. We also employ several Cisco Certified Network Engineers. Our CCNE’s help keep our data centre running at top efficiency to ensure 7/24 access to our clients web sites.

Question:
What kind of guarantees do you offer on the service provided? 

Answer:
We guarantee our work for 30 days. In other words, you will not experience the same problem again for at least another 30 days.

Question:
I want to drop off my computer but your office is quite far, could someone pick it up? 

Answer:
We do offer pick up service. We charge a flat rate of $50 for any equipment pickup. It is certainly more cost effective to simply have the technician resolve the problem at your location and therefore you would avoid the pickup charge.

Question:
Do your support APPLE? 

Answer:
Yes!

Question:
What operating systems do you support? 

Answer:
Microsoft Windows 95, 98, NT Workstation & Server, 2000 Professional & Server, XP Home & Professional, Server 2003, Small Business Server 2000 & 2003, Vista, Windows 7 and Server 2008. We also support Mac OS 8, 9 and all versions of OS X including Puma, Panther, Tiger and Leopard.

Question:
My computer works, but I am having a problem with my printer, would you be able to fix my printer? 

Answer:
We can certainly try to get your printer working. As long as the problem is not mechanical (e.g. the unit is defective) we can get it configured and operating properly.

Question:
I can’t get my BlackBerry / iPhone (or other PDA) to connect to my computer, would you be able to help me? 

Answer:
Yes, we can get your BlackBerry iPhone (or other PDA) working properly and synchronizing with your desktop contacts and other info. This applies to both Mac’s & PC’s.

Question:
Can I pay using cash? 

Answer:
No

Question:
Can I Pay by Cheque? 

Answer:
We do not accept personal cheques.

Question:
Is it possible to set up an account with Armada Data for invoicing? 

Answer:
Yes

Question:
How do your rates compare with the competition 

Answer:
Our rates are very competitive, and in some instances even more cost effective than the competition.

Question:
I had my computer serviced, it is still running slow, what you can do? 

Answer:
Our technicians will listen to your description of the problem. They will ask you specific questions about the problem and your computer. Once we have this information we can properly access the steps required to get the computer to perform to its best possible level.

Question:
I need a new computer, could you help me buy one? 

Answer:
Yes, our General manager does the purchasing for more than 10 of our commercial clients. His expertise and knowledge will ensure that you get the equipment that correctly meets YOUR requirements!

We do charge a nominal fee of $50 for this service. If you decide to have us setup the equipment on site for you, this fee is waived as our standard service call rates would apply.